Preguntes Freqüents - FAQ

Step 1: Access Your Persisca Email Account

1. Go to Persisca.com
   
   
2. Select Studio Login
   
   
3. Choose Services
   
   
4. Click Manage on the service connected to your email domain
   
   
5. Go to Email Accounts
   
   

From here, you can see your email list and settings.

Step 2: Collect Your Email Server Info

In Email Accounts, click Connect Devices beside your address, then Mail Client Manual Settings.
Write down these:

• Incoming POP Server: mail.yourdomain.com
  
  
• Outgoing SMTP Server: mail.yourdomain.com
  
  
• Username: your full email address (example: info@yourdomain.com)
  
  
• Password: the one you use for Webmail
  
  
• POP Port (SSL): 995
  
  
• POP Port (Non-SSL): 110
  
  
• SMTP Port (SSL): 465
  
  
• SMTP Port (TLS): 587
  
  

Also confirm your DNS:

• MX record points to your Persisca mail host
  
  
• SPF and DKIM are active (check in Email Deliverability inside Persisca panel)
  
  

Step 3: Set Up Gmail to Receive with POP

1. In Gmail, click the Settings gear → See all settings
   
   
2. Open the Accounts and Import tab
   
   
3. In “Check mail from other accounts,” click Add a mail account
   
   
4. Enter your Persisca Email address and click Next
   
   
5. Choose Import emails from my other account (POP3)
   
   
6. Fill out the form:
   
   

• Username: full Persisca email address
  
  
• Password: your Persisca Email password
  
  
• POP Server: mail.yourdomain.com
  
  
• Port: 995
  
  
• Check Always use a secure connection (SSL)
  
  

• Leave a copy on the server (check if you want to keep mail in Persisca too)
  
  
• Label incoming messages (helps you see which came from Persisca)
  
  
• Skip inbox (if you prefer auto-archiving)
  
  

Step 4: Set Up Gmail to Send Through Persisca

1. Still in Accounts and Import, go to “Send mail as” and click Add another email address
   
   
2. Type your name and Persisca Email
   
   
3. Leave “Treat as an alias” checked
   
   
4. Click Next Step
   
   
5. Enter your outgoing mail info:
   
   

• SMTP Server: mail.yourdomain.com
  
  
• Port: 465 (SSL) or 587 (TLS)
  
  
• Username: full email address
  
  
• Password: your Persisca Email password
  
  
• Select SSL if using port 465 or TLS if using 587
  
  

• You can check it via Persisca Webmail (visit https://yourdomain.com/webmail)
  
  
• Copy the code and paste it back into Gmail
  
  

Step 5: Double Check

Test both directions:

• Send from your Gmail (using the Persisca address) to another account.
  
  
• Send from another email to your Persisca address.
  
  
• Check that both sending and receiving work inside Gmail.
  
  

Step 6: (Optional) SPF, DKIM, and DMARC

In Persisca Studio under Email Deliverability, confirm these:

• SPF includes your mail host (like include:persisca.com)
  
  
• DKIM is valid for your domain
  
  

Add a DMARC record in your DNS:

v=DMARC1; p=none; rua=mailto:you@yourdomain.com

Common Fixes

• Wrong hostname: always use mail.yourdomain.com or the hostname shown under Connect Devices.
  
  
• SSL issues: if 465 fails, try 587 with TLS.
  
  
• Firewall blocking: make sure ports 995 and 465/587 are open on your server.
  
  
• No verification email: check Webmail manually—it sometimes arrives there before Gmail fetches it.