Wissensdatenbank

Overview

Provides searchable documentation and FAQs for both internal staff and clients.

Managing Articles

1. Knowledge Base → New Article.
2. Write a descriptive title and body.
3. Assign to a category and set visibility (Public/Internal).
4. Save.

Fields & Functions Summary

• Category: Logical grouping.
• Visibility: Access scope.
• Attachments: Supplementary media.

Section Summary: A robust Knowledge Base reduces support load and improves self‑service.

Key Takeaways:

• Keep content updated.
• Maintain consistent article structure.